What do you like best?

The best thing I like about Bomgar and using it for remote support is that I can remote to customers that are outside my intranet. I used to have to try and explain what I wanted them to do and it always gave me a headache and I would wish that the tech existed to slap people through the phone. Now Bomgar has made me a more relaxed and professional person I know longer want to slap people through a phone, AND I can take control away from those people who just don’t understand that when they move the mouse it takes control from me…I still kind of want to slap those ones through the phone.

What do you dislike?

The only thing I don’t like is when you are inactive in Bomgar it will interrupt what you are doing and tell you so. I can tell you how many times I have been in the middle of something and it has popped up and taken attention away from what I was doing. The worst is when you are typing and you don’t see it pop up so you keep on typing and 20 minutes later you want to die.

Recommendations to others considering the product

Just get it!

What business problems are you solving with the product? What benefits have you realized?

The main business problems we are solving is that of being able to more reliably remote to customer’s computers. We used to use SCSM and it never really worked all that well and definitely didn’t work off the intranet.